I would suggest the below methods. Check if that helps:. Method 1: I would suggest you to run the System Maintenance troubleshooter and check if that helps. Note: Disconnect all the external devices other than mouse and keyboard and check if it helps. SFC scan would scan for corrupt system files on the computer and replace them.
Method 3: If the issue persists, I would suggest you to boot the computer to safe mode and check. If the issue does not occur in Safe mode, set the computer in a clean boot state and check if it helps. Step 1: I would suggest you to refer the article and check if it helps. Step 2: If the issue do not occur in Safe Mode perform a clean boot and check.
Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue. Here's the information I pasted from event viewer : The system was shut down due to a critical thermal event. Post Reply. Top Contributor. Dell Support Resources. Latest Solutions. Can't find what you're looking for? You can post your question in our community.
Sign up now. It is probably not a coincidence. They must have done it pretty recently, because 3 weeks ago, when I last checked, 8. Please share your experiences about when you're through. Thanks and good luck with the tests. I am in-office only a few days a week so I have not had a chance to check the machine in-person yet. But the computer has not shown up in AD or on any other tools. All indications right now are it failed the same way.
With the old 8. You mentioned earlier that you will consider that one as the latest Dell-approved one for your tests.
Since this problem affect only the 's and they were end of lease with battery problems also we retired them. Thanks for the input. Systems are currently rolled back to version 8. I'm going to try this method of changing the registry values and get back to you. Our latest Dell 's do not have this problem and are running version 8.
I am helping a non-profit that has one E that has shutdown a few times with Event 86, Windows 10 and the level of the Thermal Framework at least from looking in the Device manager is 8.
Thanks, Tom. You'll need to download driver version 8. Run the EXE, it will ask about putting on older drivers than what you currently have, just accept that. Then, from an administrator user, access Registry Editor and follow what I said in the March 2nd post:.
Easy enough. And I assume a reboot after all these changes. Of course, I have had this machine on for 20 hours straight and it has not shut down so who knows but we'll see if it ever does it again. Thanks for taking the time to give me these instructions. It's a Dell Precision that was just recently upgraded from Windows 7 to Windows The forced shutdowns started almost immediately.
Since it was identified as a thermal issue we replaced the thermal paste on the CPU and everything was fine for a few days until it happened again. Very random. Laptop has been up and operational for 5 hours today with no problems. Will attempt the driver dial-back and registry edit and let you know.
Signed up just to say : Thanks so much!!!! I had been fighting with this error on a client's Latitude E for almost a month, and this finally fixed it. Super grateful. A defective fan is not the only cause of processor overheating. Even if the fan works fine, it is possible that there is poor contact between the heat sink and the processor surface.
Make sure that the heatsink has is properly mounted on top of the processor. Check for loose mounting brackets. You may also need to apply thermal paste. Thermal paste is applied in between the processor surface and the heatsink. It ensures maximum contact between the 2 surfaces to ensure efficient heat transfer. With the power turned off, remove the heat sink from the processor and remove any old thermal paste. You can clean it with a lint-free cloth and some alcohol. Do the same for the heatsink.
Now might also be a good time to remove any dust build-up on the fans and the heatsink as dust can interfere with the fan's airflow. System gets shutdown due to a thermal event.
Hi, I have a Intel GV motherboard with 2.
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